Privacy Policy

Last updated: 1st Feb, 2026

1. Introduction

Variable Stays (“we”, “us”, “our”) provides serviced accommodation for guests and contractors. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, book a stay, or use our website.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Booking information

  • Identification details (if required for verification)

Information collected automatically

  • IP address

  • Device information

  • Browser type

  • Cookies and usage data

Information from third parties

  • Booking platforms (e.g., Airbnb, Booking.com, Uplisting)

  • Payment processors (e.g., Stripe)

3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate with you about your stay

  • Improve our services and website

  • Meet legal and regulatory requirements

  • Prevent fraud and ensure guest safety

We do not sell your personal data.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract — to fulfil your booking

  • Legitimate interests — to operate and improve our business

  • Legal obligation — to comply with regulations

  • Consent — where required (e.g., marketing)

5. Sharing Your Information

We may share your data with:

  • Booking platforms

  • Payment processors

  • Property management systems

  • Professional service providers (e.g., cleaners, maintenance teams)

  • Legal authorities if required

All partners must comply with data protection laws.

6. Data Retention

We keep your information only as long as necessary for:

  • Legal requirements

  • Accounting and tax purposes

  • Booking history and customer service

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights, contact us at:
privacy@variablestays.co.uk

8. Security

We use appropriate technical and organisational measures to protect your data. However, no online system is 100% secure.

9. Cookies

Our website may use cookies to improve user experience. You can manage cookie settings in your browser.

10. Contact Us

If you have questions about this Privacy Policy, contact:
privacy@variablestays.co.uk